Refund Policy
Refund Period
The deadline for requesting a refund is up to 7 days after payment confirmation.
How to Request
To request a refund, send an email to suporte@deeplook.com with the subject "Refund – Order #XXXX".
In the email, please provide:
- Full name
- Purchase email
- Order number
- Reason for request (optional)
Refund Method and Timeframe
The refund is processed using the same payment method used in the original purchase.
The timeframe for the refund to appear in your account is up to 7 business days after approval of the refund request.
Note: Processing time may vary depending on the card operator or financial institution.
Exceptions
Refunds requested outside the 7-day period will not be accepted, except in special cases that will be evaluated individually.
Purchases made by mistake must follow the same procedure and deadline established in this policy.
Questions?
If you have questions about our refund policy, please contact us through our support channel.